We are here to help and this is likely to be a browser-related issue. To ensure the best user experience possible, make sure your browser is updated to its most recent version. This results in faster browsing that allows you to effortlessly view your beautiful photos & videos. If you haven't already, update your browser to the most updated version of Chrome, Safari, Firefox, Internet Explorer, etc.
Below we have included step by step directions on how to check your browser and update it accordingly. If this is still not working, please remove the cache on your web browser. (Find the instructions here with screenshots: http://www.wikihow.com/Clear-Your-Browser's-Cache)
What does cache mean? It's just information that your browser normally stores just to load pages faster, so if you have previously accessed the page before, it will remember how an older version looked. Removing it will allow you to load the newest one.