Support Center

What if I don't like a photographer assigned to me?

Last Updated: Sep 13, 2016 10:57AM PDT
Our photographers have different specializations in a variety of events ranging from kid's birthday parties, company conferences, family celebrations, portraits/headshots, weddings and more. We pair our photographers that best match with your event requirements.

If you feel the photographer is not a good fit for your event after reviewing their portfolio or after talking to him/her, no problem. Let us know and we will try and reassign another photographer closer to what you have in mind. The ability to reassign another photographer however will depend on some factors like:
  • If he/she is available on the day of the event (if you're requesting a specific photographer you've seen from a friend's event)
  • If we have enough time before the event to reassign

We do not randomly assign photographers but we make the best match based on their experience, expertise, location and availability. This is why it is also important to let us know any specifics you have in mind at the time of booking in the Additional Information box instead of after booking.

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